1. Introduction

    1. Quant Engineering Solutions (Pty) Ltd (Registration Number: 2011/142402/07) t/a GoodX Online Courses respects your privacy and takes the protection of personal information very seriously.

    2. The purpose of this policy is to describe the way that we collect, store, use, and protect personal information that can be associated with you and can be used to identify you.

    3. For the purposes of this policy, website means courses.goodx.co.za.

  2. This policy applies to you if you are:

    1. a visitor to our website;

    2. a client who has registered a user profile on the website; and

    3. a client who has enrolled for the courses that we present.

  3. Personal information

    1. Personal information includes:

      1. certain information that we collect automatically when you visit our website;

      2. certain information collected upon registration of a user profile;

      3. certain information collected upon submission of questionnaires and feedback forms; and

      4. optional information that you provide to us voluntarily.

    2. Personal information excludes:

      1. information that has been made anonymous so that it does not identify a specific person;

      2. permanently de-identified information that does not relate or cannot be traced back to you specifically;

      3. non-personal statistical information collected and compiled by us; and

      4. information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).

  4. Acceptance

    1. By registering a user profile on this website, you agree to the terms of this policy. If you don’t agree with this privacy policy, you are not allowed to use this website and/or register a user profile.

    2. By registering on this site, you confirm that you are not younger than 18 years old and confirm that you have the legal capacity to conclude legally binding contracts.

    3. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

    4. You may only provide us with your own personal information or the information of another person where you have their permission to do so.

  5. Changes to these terms

    1. We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website, or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our courses. If you continue to use the website or our courses following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

  6. Collection

    1. On registration. Once you register a user profile on our website, you will no longer be anonymous to us. You will provide us with certain personal information. We will use this personal information to provide our services to you, provide you with certificates and other course information as we reasonably think appropriate, provide the accreditation bodies with the details of your completed CPD courses, if applicable, and for any other purposes set out in this policy.

    2. From browser. We automatically receive and record internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, the content and pages that you access on the website, and the dates and times that you visit the website (usage information).

    3. Cookies. We may place small text files called ‘cookies’ on your device when you visit our website or use our application. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including:

      1. tailoring our website’s functionality to you personally by letting us remember your preferences;

      2. improving how our website performs.

    4. Optional details. You may also provide additional information to us on a voluntary basis (optional information). This includes responses to surveys, ordering certain additional goods or services, or otherwise using any optional features and functionality of our website or application.

    5. Recording calls. We may monitor and record any telephone calls that you make to us.

    6. Purpose for collection. We may use or process any goods information, services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:

      1. goods purposes – such as collecting orders for, supplying, and supporting our goods;

      2. services purposes – such as providing our services;

      3. marketing purposes – such as pursuing lawful related marketing activities;

      4. business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and

      5. legal purposes – such as handling claims, complying with regulations, or pursuing good governance.

    7. We may use your usage information for the purposes described above and to:

      1. remember your information so that you will not have to re-enter it during your visit or the next time you access the website or the application or for providing your course completion information to the CPD accreditation bodies;

      2. monitor website usage metrics such as total number of visitors and pages accessed; and

      3. track your entries, submissions, and course completions.

  7. Use

    1. Our obligations. We may use your personal information to fulfil our obligations to you.

    2. Messages and updates. We may send administrative messages and email updates to you about the website or the application. We may wish to provide you with information about new goods or services in which we think you may be interested. This means that in some cases, we may also send you primarily promotional messages. We will not send you promotional messages unless you have chosen to opt into them. However, we may send you one message asking you to opt into promotional messages without you having opted into promotional messages.

  8. Disclosure

    1. Sharing. We may share your personal information with our joint venture companies to which we belong so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services.

    2. The Information Regulator & Law enforcement. We may disclose your personal information as required by law or governmental audits.

    3. The Accreditation Body. We may disclose your personal information to the accreditation body for purposes of reporting completed CPD courses.

    4. No selling. We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

    5. Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

    6. Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel. Any of our employees or personnel that handle your personal information will have signed non-disclosure and confidentiality agreements.

    7. Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

  9. Security.

    1. We take the security of personal information very seriously and always do our best to comply with applicable information protection laws.

    2. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.

    3. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recovery procedures where appropriate.

  10. Accurate and up to date

    1. We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy.

    2. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your user profile online.

    3. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

    4. Throughout your interaction with us, you retain the right to rectify personal information that is incorrect or inaccurate. This does not apply if we process your personal information in our capacity as an operator or processor on behalf of a responsible party or operator.

  11. Retention

    1. We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

      1. retention of the record is required or authorised by law; or

      2. you have consented to the retention of the record.

    2. During the period of retention, we will continue to abide by our non disclosure obligations and will not share or sell your personal information.

    3. We may retain your personal information in physical or electronic records at our discretion.

  12. Transfer to another country. We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding the processing of personal information may be less stringent.

  13. Updating or removing

    1. You may choose to correct or update your personal information by updating your user profile.

    2. You are entitled to a right to be forgotten. We will delete any personal information that you don’t want us to have. If you do this, we will remove your personal information from our system, but we may still retain certain personal information as required or allowed by law, including:

      1. where we can show legitimate grounds for processing your personal information that override your request; or

      2. where we process your personal information in order to establish, exercise or defend legal claims.

    3. If you are a data subject of one of our clients (who is the operator), then you must submit your request to the relevant operator who will then processes your request for deletion of your personal information.

  14. Restriction of processing. You may request that we restrict the use of your personal information. When we restrict your personal information we still have the right to store it but not use it. You can ask that we do this verbally or in writing. We will respond to the request within 30 days.

  15. Information breaches. We will notify our clients of any confirmed information breaches that have occurred.

  16. Limitation. We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.

  17. Enquiries. If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us at courses.goodx.co.za.

Last modified: Wednesday, 18 October 2023, 5:59 AM